Trainline Reviews
Based on 21 customer reviews and online research, thetrainline.com has a consumer rating of 3.0 out of 5 stars, indicating most customers are generally satisfied with Trainline.
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1 Star(7)
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How would you rate Trainline?
Top Reviews
I purchased a return ticket around boxing day christmas. When I got to the train station it was closed, the company refused to give me a refund despite the fact they had stated the train station would be open. I get a sense they are acting imorall as they have lost so much money due to COVID. No excuse, highly recomend avoiding!
just password trouble yet again. I put in what I thought was my password, you said no, I put in a new one and you said sorry, you can't use an existing password. What's all that about?
All Customer Reviews (21)
Easy to book tickets although more expensive than I expected
Avoid at all costs - Expensive Ticket was accidentally activated - tried to change dates app told me to remove tickets - then refused to refund because ticket was activated .To add insult to injury I waited 30 mins to get through (phone) and 30 mins for man to respond to be told by the standoffish staff that they won't refund and won't re- send E- Tickets as ticket was activated classed as used. Read the reviews on the app . If you still insist on using this Third Party site Never buy E Tickets - collect from Station. In response to Nigel's statement- FYI if you accidentally take tags off bought clothes - then if you have the receipt - you can return . Still don't understand why if the E/M ticket is accidentally activated (then not scanned or used as you say ) you dont refund and in my case why couldn't you resend the tickets so I could use them? So basically if you accidentally or mistakenly active or lose/brake your phone with activated tickets you will keep the money and leave your Customers to there own devices J
I ALWAYS BOOK MY TRAIN TICKETS ON TRAINLINE. YOU CAN RELY ON THEM.
Brilliant service that was so quick and easy to use.
I couldn't find where to add senior railcard at first, so I had to go back and start again. I got there in the end.It was probably me!
too much messing about with passwords not being recognised even when we had put up a new one and trying load a photo.
just password trouble yet again. I put in what I thought was my password, you said no, I put in a new one and you said sorry, you can't use an existing password. What's all that about?
Really good price and time comparison. But it is not clear that sometimes there are no trains on certain days of the week.
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